Service Now Technical Lead

Job Description

Responsibilities:

The position’s essential duties include the following:
Leads and completes all technical aspects and tool solution delivery including application UI configuration, workflow configuration, development of required client specific reporting, development of requirement integration components (SSO, LDAP, etc.)
Serves as a hands-on ServiceNow specialist, BA, developer and a key resource in developing solutions and applications for the company's ITSM, ITBM and ServiceNow system
Collaborates effectively with ServiceNow users and stakeholders to develop solutions and execute changes
Supports and enhances reporting solutions both within ServiceNow and through external reporting solutions to support USAC requirements
Designs, develops, documents, maintains, administers, and continuously improves the company's ITSM, ITBM and ServiceNow system
Creates and configures Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
Provides high-level design and implement of technical solutions for ServiceNow - understanding the workflow engines is necessary
Evaluates and reports on new ServiceNow technologies and makes recommendations solutions to deliver customer value and to enhance capabilities of cloud-based and virtualized services
Maintains technical expertise, relevant industry standards, and best practices in ServiceNow
Creates and configures Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each
Develops the application including configuration, report and dashboard development, and data migration, where applicable
Loads, manipulates and maintains data between ServiceNow and other systems, including Jira, Splunk, Tenable, and Tableau
Carries out unit-testing and defect resolution
Obtains and analyzes business requirements and document technical solutions
Attends Scrum meetings and keeps PM and team apprised of status
Other duties as assigned

LENGTH OF EXPERIENCE
The minimum amount of total “on-the-job” experience required is seven (7+) years, for the position. This means experience in a related area or time spent performing similar work that provides the background for the current position.

CERTIFICATIONS (REQUIRED)
ServiceNow Certified System Administrator certification required (admin or higher)

CERTIFICATIONS (PREFERRED)
ServiceNow CIS – IT Service Management certification preferred
ServiceNow CIS – Project Portfolio Management certification preferred
ServiceNow CIS – Software Asset Management certification preferred
ServiceNow CAS – Performance Analytics certification preferred

EDUCATION
A Bachelor's Degree in Computer Science and/or Information Technology; relevant work experience (over seven years) may be acceptable.