Description

Job Description:

  • ServiceMax Development & Configuration
  • Incident (Ticket) Resolution
  • Help team members for any issues or support
  • Release Management
  • Interact with end users for technical requirement gathering
  • Execute change requests.

Responsibilities:

  • Customize ServiceMax to meet specific business requirements, and configure workflows, objects, and fields as needed. Ensure that customizations are compatible with the upgraded version.
  • Integration Management: Manage and maintain integrations between ServiceMax and other systems, ensuring data flows smoothly and that any integration-related issues are addressed.
  • User Training and Support: Provide training and support to end-users to help them adapt to the new version of ServiceMax. Address user inquiries and provide technical assistance.
  • Documentation: Maintain detailed documentation of the upgrade process, configurations, customizations, and integrations. Create user guides and technical documentation for reference.
  • Performance Optimization: Monitor the performance of the ServiceMax application post-upgrade and take proactive measures to optimize its performance.
  • Security and Compliance: Ensure that security settings and compliance measures are up to date and aligned with industry standards and best practices.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience in ServiceMax and technical support.
  • Strong understanding of field service operations and processes.
  • Proficiency in Salesforce platform is a plus.
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and interpersonal skills to work effectively with cross-functional teams.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Detail-oriented and committed to delivering high-quality results.


 

Education

Bachelor's degree