ServiceNow Administrator

Must Haves:

Salesforce, ServiceNow, and Cloud application experience
Bachelor’s Degree with 5-10 years of relevant experience or Master’s with 3-4 years of prior relevant experience in ITSM administration. Additional years of work experience in lieu of degree is acceptable.
Primary Responsibilities:

At least 5 years of experience with ServiceNow Administration
Participate in design, development and implementation of ServiceNow including, but not limited to: core setup, workflow administration, reporting, and data imports/exports
Create, maintain and enhance team Dashboards and reporting, including scheduled reports.
Overhaul, maintain and enhance Change and asset management, as well as current connections between ServiceNow and other systems.
Create, maintain and enhance future connections between ServiceNow and other systems.
Maintain Forms, Reports, Views, Workflows, Groups and Roles.
Monitor health, usage and overall compliance of ServiceNow and its applications.
Coordinate application and platform upgrades.
Create and configure Business Rules, UI Policies, UI Actions, Client Scripts
Configure User Accounts, Groups and Roles. Create custom Roles where necessary.
Evaluate and configure systems for better performance
Attends daily scrum calls and provides updates, escalates road-blocks and issues, and asks questions
Stays current on ServiceNow products and applicable integrated technologies.
Works closely with ServiceNow functional team to ensure break fix solutions meet technical guidelines
Loads, Modifies, and maintains data between ServiceNow and other platforms
Basic Qualifications:

Bachelor’s Degree with 5-10 years of relevant experience or Master’s with 3-4 years of prior relevant experience in ITSM administration. Additional years of work experience in lieu of degree is acceptable.
At least 5 years of experience with ServiceNow Administration
Must clear DOJ Public Trust
Experience with ServiceNow upgrades.
Strong analytical, problem-solving and decision making capabilities.
Experience integrating ServiceNow with external systems
Experience using Workflow Editor to configure workflows.
ITIL Foundations Certification a plus.
Ability to be a self-starter, pay strict attention to detail, and multitask across multiple projects and clients in a fast-paced, team-based environment.
Experience or familiarity with Agile development and testing methodology.