Job Locations: Bengaluru, Pune & Chennai (Hybrid)
Job Description:
Designing, building, testing, and deploying ITSM solutions in ServiceNow for MSP and/or dedicated customers
Develop, design CMDB and other ITSM modules, workflows and catalog requests
Provide software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third-party software integrations
Obtain and analyze business requirements, recommend solutions that deliver customer value focusing on usability, performance, flexibility, testability and standardization
Design, develop, publish and maintain visualizations/dashboards based on various BI reporting requirement
Knowledge on integrating ServiceNow with 3rd party tools and applications (AIOps, APM, ESM, Cloud) like Nagios, SolarWinds, Splunk, New Relic, Azure/AWS Public Cloud, and others
Knowledge on integrating ServiceNow with other ITSM tools like ServiceNow, Remedy, Cherwell, Jira, SummitAI and others
Collaborate with teams as needed to integrate systems, develop, and execute cross-platform solutions
What is the experience required?
Overall 10+ years of IT experience with 5+ years of experience in design, implementation administration, configuration/development of the ServiceNow ITSM, ITOM, ITAM platform and IT Process Automation
ServiceNow Experience should include tool configuration, design work, technical configuration, and deployment of ITSM modules: Design Creation and/or customization of the core applications of CMDB, Incident, Problem, Change and Release, Service Level Management, Event Management, Knowledge Management, Service Catalog, CSATs, Dashboards Reporting, Out of the box and Custom Integrations
ITAM modules: End to end asset lifecycle management
ITOM modules: Discovery, Event Management, Cloud Management
Business and System/Process Automation (Orchestration) experience
Experience with working or developing in any one of the following programming languages
JavaScript, PHP, C, Java, Perl, Shell, Python or any other
Background in ITIL and ITSM with excellent business acumen and problem-solving aptitude
Bachelor's degree