ServiceNow Architect

ServiceNow Solution Architect Responsibilities:
• Take a lead role in designing comprehensive end-to-end solutions on the ServiceNow platform, considering scalability, security, and performance. (i.e. ITSM, ITOM, ITAM etc.)
• Collaborate closely with business stakeholders to understand their needs and align ServiceNow solutions with organizational objectives.
• Provide technical leadership throughout the project lifecycle, guiding development teams in implementing solutions that adhere to best practices and industry standards.
• Oversee the customization and configuration of ServiceNow modules, ensuring that the implemented solutions meet the unique requirements of each client, and that customization is kept to a minimum.
• Develop and maintain a deep understanding of the ServiceNow platform, keeping abreast of updates and new features.
• Architect and implement seamless integrations between ServiceNow and other enterprise systems, ensuring data consistency and smooth workflow automation.
• Troubleshoot and resolve integration issues, collaborating with cross-functional teams as needed.
• Conduct workshops and training sessions for clients and internal teams on advanced ServiceNow functionalities.
• Share insights on emerging trends and best practices within the ServiceNow ecosystem to enhance the skill set of team members.
• Work closely with business analysts to analyze and refine technical requirements, ensuring that proposed solutions align with both business and technical objectives.
• Actively participate in client meetings to gather and clarify requirements, providing valuable input and technical expertise
• Proactively identify areas for improvement within existing ServiceNow implementations, recommending and implementing enhancements to optimize performance and user experience.
• Stay informed about the latest developments in ServiceNow and related technologies, proposing innovative solutions to address evolving business needs.
• Create and maintain comprehensive documentation for ServiceNow solutions, including technical specifications, architectural diagrams, and configuration details.
• Foster a culture of knowledge sharing within the team by documenting best practices, lessons learned, and reusable components.
• Act as a mentor to team members, providing guidance on ServiceNow development best practices and fostering a culture of continuous learning.
• Organize and lead training sessions to elevate the overall technical proficiency of the team.
• Build and maintain strong relationships with clients, serving as a trusted advisor on ServiceNow solutions