About this roll:

The ServiceNow team is growing to meet the increasing demand of Toast. ServiceNow plays a critical role in helping our users streamline their work loads, collaborate with other departments, meet compliance requirements, and organize and maintain data. The ServiceNow team has developed the platform to include a multitude of complex features and functionality and in order to continue to maintain, support, and innovate new solutions an additional Developer is needed.

Do you have the right ingredients:

We are looking for a ServiceNow Business Analyst who has experience gathering the business need, designing and implementing solutions on the Servicenow Platform. This is done by collaborating with stakeholders to gather requirements, document workflows, and ensure the developed solutions align with business goals, acting as a bridge between the customers and IT Ops to optimize processes and streamline operations on theServiceNow platform that caters to 5000+ users.

Must Have:

• Knowledge of the ServiceNow platform.
• Knowledge of requirement gathering via Agile / Stories
• Experience process mapping / building workflow diagrams
• Experience working with customers to understand business requirements and then translate them to technical solutions
• Experience supporting Testing and QA sessions with customers once solution is developed / configured
• Experience with user training and adoption to handle OCM
• Module Knowledge: ITSM, ITOM, IRM, GRC, SAM
• Platform modules: Virtual Agent, Integration Hub, Citizen Developer
• Experience working in an Agile environment and participating in Sprint cycles
• Examples of implementing a new module, what features and functions within that module that were built out, and what need was being fulfilled for the customer.
• Strong collaboration skills - you will be required to collaborate with internal and external teams on a daily basis.
• Strong communication skills - must be able to explain complex concepts to a wide range of audiences.

Nice to have: