Description

Job TitleServiceNow CMDB SME

Relevant Experience

(in Yrs)

8 to 10 years
Technical/Functional SkillsServiceNow ITOM - Discovery, ServiceMapping, CMDB skills
Experience RequiredServiceNow ITOM - Discovery, ServiceMapping, CMDB skills
Roles & Responsibilities
  • Ensures the discovery applications are functioning correct to integrate data to support registration of new Assets / Configuration Items (CIs).
  • Supports to creation and maintenance of proper relationships as defined in the agreed Configuration Models.
  • Approving and communicating the goals and objectives of configuration management
  • Assist with CMDB Governance and Process goals, Objectives.
  • Assist in the Audits of the CMDB as planned in the Audit Schedule to ensure accuracy.
  • proactively identifying discrepancies and driving same to closure to maintain accuracy of the CMDB
  • Assists in conducting Quality Assurance over the discovery component of Configuration Management / CMDB process and policies
  • Assisting in CMDB Service Level Agreement reporting, both operational and ad-hoc reports as required and agreed
  • Works closely with Change Managers to ensure that CI changes / updates are reflected in the CMDB in a timely manner from Discovery integration
  • Supports/maintains proper relationships as defined in the SACM processes; this includes (but is not limited to) Services, IT components, and other required relationships
  • Provides CMDB and Configuration Management Discovery, Service Mapping, data migration from various tools as well as integrating the tools if required related experience leadership including training, mentoring & staff augmentation.
  • Builds customer relationships by delivering above client expectations on assigned deliverables and accountable for proactively identifying & winning add on work and identifying cross sales leads.
  • Stays current on ServiceNow products and applicable ServiceNow discovery and integration technologies related to the CMDB, CSDM, Configuration Management and SACM
Generic Managerial Skills
  • Excellent written/verbal communication skills
  • Excellent team player
  • Consensus building skills
  • Independently manage Stakeholder Meetings
  • Detail-oriented
  • Excellent visual, written and verbal communication skills, along with presentation and negotiation skills
  • The ability to effectively take direction and work both collaboratively and autonomously
  • Strong problem-solving skills
  • String desire to provide new solutions, which are cost effective and deliver quicker Time to market.

Education

Any Graduate