Ensures the discovery applications are functioning correct to integrate data to support registration of new Assets / Configuration Items (CIs).
Supports to creation and maintenance of proper relationships as defined in the agreed Configuration Models.
Approving and communicating the goals and objectives of configuration management
Assist with CMDB Governance and Process goals, Objectives.
Assist in the Audits of the CMDB as planned in the Audit Schedule to ensure accuracy.
proactively identifying discrepancies and driving same to closure to maintain accuracy of the CMDB
Assists in conducting Quality Assurance over the discovery component of Configuration Management / CMDB process and policies
Assisting in CMDB Service Level Agreement reporting, both operational and ad-hoc reports as required and agreed
Works closely with Change Managers to ensure that CI changes / updates are reflected in the CMDB in a timely manner from Discovery integration
Supports/maintains proper relationships as defined in the SACM processes; this includes (but is not limited to) Services, IT components, and other required relationships
Provides CMDB and Configuration Management Discovery, Service Mapping, data migration from various tools as well as integrating the tools if required related experience leadership including training, mentoring & staff augmentation.
Builds customer relationships by delivering above client expectations on assigned deliverables and accountable for proactively identifying & winning add on work and identifying cross sales leads.
Stays current on ServiceNow products and applicable ServiceNow discovery and integration technologies related to the CMDB, CSDM, Configuration Management and SACM
Generic Managerial Skills
Excellent written/verbal communication skills
Excellent team player
Consensus building skills
Independently manage Stakeholder Meetings
Detail-oriented
Excellent visual, written and verbal communication skills, along with presentation and negotiation skills
The ability to effectively take direction and work both collaboratively and autonomously
Strong problem-solving skills
String desire to provide new solutions, which are cost effective and deliver quicker Time to market.
