ServiceNow Developer

Overview

The ServiceNow Developer plays a critical role in the design, development, and customization of ServiceNow applications to meet the organization's needs. This role is essential in ensuring the smooth operation and efficiency of various business processes and workflows within the organization. The ServiceNow Developer is responsible for leveraging the ServiceNow platform to create innovative solutions that enhance overall productivity and user experience.

Key Responsibilities

Design and develop ServiceNow applications, integrations, and customizations based on business requirements
Collaborate with stakeholders to understand and analyze business processes and deliver efficient solutions
Create and configure ServiceNow modules such as Incident Management, Change Management, Problem Management, and Service Catalog
Develop UI policies, client scripts, business rules, and other system customization within ServiceNow
Implement and maintain ServiceNow integrations with third-party applications and systems
Provide technical expertise and support for ServiceNow platform enhancements and upgrades
Optimize the performance and scalability of ServiceNow applications through continuous improvement initiatives
Collaborate with cross-functional teams to ensure seamless integration of ServiceNow solutions with existing systems
Participate in the full software development lifecycle including requirements gathering, design, coding, testing, and deployment
Document technical designs, release notes, and operational procedures related to ServiceNow applications
Stay updated with the latest ServiceNow features and functionalities to propose and implement innovative solutions
Conduct troubleshooting and issue resolution to ensure uninterrupted operation of ServiceNow applications
Support end-users by providing training, guidance, and assistance related to ServiceNow functionality and best practices

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field
ServiceNow Certified Application Developer (CAD) certification
Proven experience in ServiceNow development and customization with a deep understanding of the ServiceNow platform
Proficiency in JavaScript, HTML, CSS, and other web technologies
Experience in implementing and customizing IT Service Management (ITSM) processes within ServiceNow
Demonstrated expertise in designing and configuring Service Catalog items, request fulfillment, and catalog workflows
Strong knowledge of ServiceNow integrations using SOAP, REST, and other technologies
Ability to analyze and troubleshoot complex technical issues related to ServiceNow applications
Excellent communication skills and the ability to collaborate effectively with cross-functional teams and stakeholders
Capability to work in a fast-paced environment and manage multiple priorities while ensuring high-quality deliverables
Experience in Agile software development methodologies and tools
Strong problem-solving skills and a proactive approach to identifying and addressing technical challenges
Understanding of ITIL framework and best practices for IT service delivery and support
Knowledge of ServiceNow Performance Analytics and Reporting capabilities
Experience with ServiceNow platform upgrades, version control, and release management

Skills: it service management (itsm),soap,servicenow,agile software development,reporting,javascript,css,performance analytics,csm,itil framework,rest,servicenow development,itsmf,html