ServiceNow Developer

Job Details:

Experience Requirements:

Requires US Citizenship.
Hold an active security certification that meets DOD 8570 IAT level II or higher (e.g., Security+).
Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full-time on-site support.
Bachelor’s Degree with 8 – 12 years of relevant experience or master’s with 6-10 years of prior relevant experience. Additional years of work experience in lieu of a degree are acceptable.
At least 6 years of experience with the design, development, and support of technology infrastructure.
At least 4 years of ServiceNow development.
Experience with ServiceNow upgrades.
Excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.
Ability to multi-task and self-assign work in a fast-paced environment.
Strong communication skills that enable proactive and effective collaboration with a virtual team, including the ability to clearly articulate status and present to both customers and program leadership. Candidate shall have the ability to develop and present management level briefings.
Demonstrate potential and willingness to learn and adapt to rapid changes in technology.
Willingness to assist and train junior developers.

Preferred Qualifications:

ServiceNow Certified Application Developer.
Experience or familiarity with Agile development and testing methodology.
Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.
Experience with JIRA, Git, and Confluence.
Understanding of ITIL foundation or ITIL certified.
AWS cloud and ServiceNow certifications.
Bachelor’s degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline.
Experience working with large software systems including hardware integration and test.
Experience working with multidisciplinary technical development teams.
Experience using SAFe as the agile development methodology.
Experience moving from a legacy application to a new application.
Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality by the team.
Experience using Kanban to improve flow on support teams.
Experience with DevOps/DevSecOps and CI/CD implementation.

Job Duties:

Support the standup, configuration, and implementation of ServiceNow’s ITSM, OMT, TSM, and TSOM modules.
Create and maintain Forms, Reports, Views, Workflows, Groups, and Roles.
Create, maintain, and enhance Dashboards and reporting, including scheduled reports.
Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc).
Coordinate and support application and platform upgrades.
Assist with the design, creation, and cataloging of business process flows.
Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies.
Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs.
Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow.
Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance.
Interact with the customer to address Systems Engineering technical considerations and associated problems, issues, or conflicts.
Developing, configuring, and customizing the ServiceNow platform to fit business requirements.
Troubleshoot and resolve problems.
Orchestrate and automate tasks.
Responsible for the design and build of ServiceNow Applications and integration with other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment.
Provide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analysts, and other team members.
Follow, maintain, and apply documentation best practice policies, procedures, and processes throughout ServiceNow development.
Collaborate with cross-functional teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support.
Review and apply any additional UI/UX requirements from external and internal team and align into ServiceNow development.
Utilize available programming methodologies and languages and adhere to coding standards, procedures, and techniques while contributing to the technical code documentation.
Support data migration as needed.
Design and implement solutions following established Configuration Management policies and standards.
Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained.
Work with and mentor junior developers to guide and coach them throughout each project.