Description

REQUIRED TECHNICAL AND PROFESSIONAL EXPERTISE :

  • Must have conceptual understanding of Business capability, Service Portfolio. Clear understanding of business application and associated service information objects.
  • Expertise with the concepts of CMDB/CSDM framework and Asset Management
  • Should have implemented CMDB/CSDM solution for customers from scratch which involves gathering of foundation data, creating of the functions document, and successfully discovered more than 90 percent if customers infrastructure via ServiceNow Discovery
  • Establish CSDM best practices with in-depth visibility of both infrastructure and services, improving control of environment and more informed decision-making.
  • Should possess a strong knowledge of ServiceNow CMDB, Table Structure of the ServiceNow Platform
  • Should be able to validate the discovery schedules, integrations that uses MID , and migrate the CIs to MID servers deployed in azure from on-prem and continuous monitoring of ECC queue to check if there are any services running in wrong MIDs
  • Perform day to day administration of the ServiceNow Service Mapping tool, including mapping additional defined business services into the tool.
  • Since its only 8 months - it'd have to be someone senior enough to 'hit the ground running'. Not a long lead up time
  • implementation or integration

PREFERRED :

  • ITIL certified
  • ServiceNow CIS - CSM Certified
  • ServiceNow CIS - FSM Certified
  • 5+ Yrs of experience in functional and implementation experience of Customer Service Management (CSM), Field Service Management (FSM) and ITIL Processes/Functions.
  • Knowledge of JavaScript to create Business Rules, Client Scripts, UI Policies and UI Actions, create various workflows, configure and create Customized Widgets in Portal
  • Expertise on import/export of configuration/asset data.
  • Knowledge of Web Services (XML, HTML, Web Services, REST etc.)

Key Skills
Education

ANY GRADUATE

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