ServiceNow Developer

Job Description

Key Responsibilities:

·       ServiceNow Development and Customization:
Develop, design, and customize ServiceNow applications, modules, and workflows based on business requirements. Create custom applications, forms, fields, UI policies, business rules, and other components within the platform.

·       Integrations:
Design and implement integrations with third-party tools, systems, and services (e.g., APIs, web services) to ensure seamless data exchange across platforms.

·       Automation:
Develop and automate processes using ServiceNow’s workflow editor, orchestration, and other automation tools to improve operational efficiency.

·       Incident, Problem, and Change Management:
Implement and configure ServiceNow ITSM modules such as Incident Management, Problem Management, Change Management, and Request Management. Ensure smooth workflows and user-friendly interfaces.

·       User Interface Development:
Develop and optimize ServiceNow user interfaces (UI), including Service Catalog items, knowledge management pages, dashboards, and portals, ensuring a user-friendly experience.

·       Customization and Configuration:
Customize and configure ServiceNow to meet the specific needs of the organization, including form design, scripting, and user role management.

·       Scripting and Development:
Use JavaScript, GlideScript, and other programming languages to write business rules, client scripts, and custom server-side logic for enhanced functionality.

·       ServiceNow Upgrades and Maintenance:
Perform regular system maintenance, handle platform upgrades, and troubleshoot performance issues. Ensure that the platform stays updated with new features and patches.

·       Testing and Debugging:
Perform unit testing, integration testing, and debugging of code to ensure that it works as expected. Implement and follow best practices for code deployment and testing.

·       Collaboration and Documentation:
Collaborate with other IT teams, stakeholders, and business analysts to gather requirements and provide updates on development progress. Document technical processes, configurations, and any customizations made to the platform.

·       Support and Troubleshooting:
Provide ongoing support, troubleshoot issues, and resolve incidents within ServiceNow. Assist users and other IT staff with platform-related questions and issues.

·       Reporting and Dashboards:
Develop and manage reports and dashboards to provide business insights. Help users analyze service performance and operational data.

Required Skills & Qualifications:

·       ServiceNow Experience:
Minimum of 2-3 years of hands-on experience with ServiceNow platform development and customization, including scripting, integrations, and application development.

·       ServiceNow Certifications:
ServiceNow Certified Application Developer (CAD) or other relevant certifications like Certified Implementation Specialist (CIS) for specific modules (e.g., ITSM, ITOM, etc.).

·       Programming Skills:
Proficiency in JavaScript, GlideScript, and other relevant languages for ServiceNow development. Experience with REST/SOAP APIs for integrations.

·       Knowledge of ITIL Processes:
Strong understanding of ITIL (Information Technology Infrastructure Library) processes and how they are implemented within ServiceNow.

·       Customization & Configuration:
Experience with ServiceNow platform components such as Business Rules, UI Policies, Client Scripts, and Workflows.

·       Database and Reporting Skills:
Familiarity with ServiceNow’s database structure and reporting tools. Ability to create custom reports, dashboards, and visualizations in ServiceNow.

·       Problem Solving:
Strong analytical skills with the ability to troubleshoot issues and resolve technical problems efficiently.

·       Collaboration & Communication:
Excellent communication and collaboration skills to work with business users, technical teams, and other stakeholders.

Preferred Skills:

·       Advanced Scripting:
Experience with advanced ServiceNow scripting, including creating complex workflows, custom applications, and integrations.

·       Cloud Experience:
Familiarity with cloud technologies and cloud-based service management practices.

·       Agile Methodology:
Experience working in an Agile development environment, collaborating with cross-functional teams.

·       ServiceNow Administration:
Experience with ServiceNow administrative tasks, such as managing users, roles, access control, and data security.

Education & Experience:

·       Education:
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

·       Experience:
2-5 years of experience in ServiceNow development, with a strong track record of successful project delivery