ServiceNow Developer

Description: The ServiceNow Developer will be responsible for the development and administration of solutions within the Client ServiceNow environment. The developer will work with members of the ITSM Service Design team, internal customers, and external vendors to design, implement, test, document, and deploy enhancements, fixes, and configuration changes needed to support the enterprise.

Expertise:
Support the development and configuration of a variety of areas primarily in Incident, Problem, Change, Service Portal, PPM, SLA, Service Catalog, Knowledge, Release, Asset Management, Integrations with majority of EUS (End User Services related) integrations.
Collaborate with team members to define, analyze, understand and document business and technical requirements.
Using SCRUM / Agile methodologies design and develop / configure forms, workflows; create scripts to build logic.
Formulate testing approach, test cases and document them.
Unit and regression test implemented solutions as required. Support User Acceptance Tests and implement code into Production.
Participate / conduct code walkthroughs. Develop coding standards.
Participate in and support ServiceNow version upgrades. Install, test and take new applications live in ServiceNow.
Offer technical solutions to address complex requirements. Evaluate alternate solutions, identify the best option and implement the solution.
Create technical architecture, design and user guide documentation.
Conduct in-person and virtual training sessions for stakeholders as appropriate.
Analyze, troubleshoot, and resolve identified system issues.
Coach and oversee the activities of ServiceNow support team working from remote location and at times resources of other vendors as well.
Provide on-call support for Production issues.