ServiceNow Developer

ServiceNow Sr. Technical Consultant – ITSM/ITOM

Following rapid expansion of new client initiatives, the Fujitsu SaaS practice is seeking a skilled ServiceNow Technical Consultant (Sr. Developer), with strong ServiceNow related design and development experience to join our ServiceNow Technical and Innovation team.

Candidates may be based anywhere in Canada (Western Canada preferred). 

Role and Accountabilities:

This opportunity will suit a motivated ServiceNow Developer with a demonstrated record of  ServiceNow ITOM design and development, successfully delivering on a Discovery and Service Mapping implementations.

The successful candidate(s) will be responsible for, but not limited to, the following duties:

• Hands-on ServiceNow development in Discovery and Service Mapping.
• Experience setting up ServiceNow Discovery schedules, triaging issues, and remediations.
• Experience setting up complex service maps with either traffic based, tag based, top down or manual approach.
• Experience with integration using SOAP / REST/ Integration Hub and Service Graph connector.
• Strong consulting experience helping drive implementations for ITSM and ITOM.
• Working closely with ServiceNow functional team, configure and improve core and custom applications.
• Work directly with end users to resolve support issues within ServiceNow.
• Ability to convey complex technical concepts in understandable business terms.
• Develop systems integrations and process automation.
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.
• Document and gain acceptance / approvals of selected final solutions.
• Coordinate application and platform upgrades.
• Load, manipulate and maintain data between Service-now and other systems.

Qualifications:

Skills and Experience Requirements:

• Minimum of 5 years of ServiceNow development experience (Implementation/integration, enhancement and production level design and development support).
• Experience developing ServiceNow solutions and technical design documents from business requirements.
• At least two full lifecycle ServiceNow implementations in the role of a lead consultant
• Experience as ServiceNow Developer / Technical Consultant on an enterprise level, or large implementation projects.
• Programming expertise in Java, JavaScript, HTML, XML
• Must be technically savvy and able to design and build applications that meet business goals and objectives.
• Demonstrated understanding of ITIL practices
• Bachelor's degree or equivalent professional experience.
• Certified ServiceNow System Administrator

Preferred:

• ServiceNow certifications - Certified Implementation Specialist in ITSM, ITOM. 
• ITIL v3 certification
• Excellent analytical and problem-solving skills
• Excellent verbal and written communication skills
• Strong presentation development and Customer Presentation skills
• Successful teamwork experience & demonstrated leadership abilities