ServiceNow Functional Analyst

About the job
Job Description

ServiceNow Functional Anaylst

Collaborate with stakeholders to understand their business objectives, needs, and challenges. Engage to gather, analyze, and document functional requirements related to ServiceNow implementations.

Roles And Responsibilities

Gather, document, and analyze detailed business requirements, ensuring clarity, accuracy, and completeness.
Analyze complex data sets, identify patterns, and provide data-driven insights to support decision-making.
Analyze existing business processes, identify inefficiencies, and propose improvements for increased productivity and efficiency.
Create detailed process maps and workflow diagrams to visualize current and future states of business processes.
Develop and present viable solution options to address business challenges, considering feasibility, and impact.
Create comprehensive requirement documents, including use cases, user stories, and functional specifications.
Build and maintain strong relationships with key stakeholders, acting as a trusted advisor