ServiceNow ITOM Administrator

About the job
Functions/Description/Responsibilities : ServiceNow ITOM Administration: Configure and maintain ServiceNow ITOM modules including Discovery, Service Mapping and Cloud Accelerate to ensure optimal performance and accurate representation of the IT infrastructure. Collaborate with cross-functional teams to understand business requirements and implement ITOM solutions that align with organizational objectives.
CMDB Automation: Design, develop, and implement automation strategies for populating and maintaining the CMDB using ServiceNow Discovery and other automation tools. Create and customize discovery patterns to accurately identify and classify configuration items (CIs) within the IT environment. Integration and Orchestration: Integrate ServiceNow ITOM with other IT systems and tools to facilitate seamless data flow and interoperability.
Leverage ServiceNow Orchestration for automating workflows and tasks related to IT Operations Management. Documentation: Maintain clear and comprehensive documentation of configurations, automation scripts, and processes related to ServiceNow ITOM and CMDB.
Collaboration: Collaborate with IT teams, stakeholders, and end-users to understand their needs and provide effective solutions that enhance IT service delivery. Skills
Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field.
ServiceNow Certification, with a focus on ITOM, such as Certified Implementation Specialist - IT Operations Management. Proven experience in ServiceNow ITOM administration, including hands-on experience with Discovery and Service Mapping. Strong scripting skills, particularly in JavaScript, for customizing and automating ServiceNow processes.
Experience in CMDB automation and a deep understanding of Configuration Management concepts. Familiarity with integration techniques and APIs, ensuring seamless connectivity between ServiceNow and other IT systems.
Excellent problem-solving and troubleshooting skills, with a proactive approach to identifying and resolving issues.
Strong communication skills, with the ability to convey technical information to both technical and non-technical audiences.
Skill/Experience/Education Mandatory Skills 5-10 Years Experience Desired Skills
Bachelor's degree in Information Technology, Computer Science, or a related field.
ServiceNow Certification, with a focus on ITOM, such as Certified Implementation Specialist - IT Operations Management.
Proven experience in ServiceNow ITOM administration, including hands-on experience with Discovery and Service Mapping.
Strong scripting skills, particularly in JavaScript, for customizing and automating ServiceNow processes.
Experience in CMDB automation and a deep understanding of Configuration Management concepts.
Familiarity with integration techniques and APIs, ensuring seamless connectivity between ServiceNow and other IT systems
Excellent problem-solving and troubleshooting skills, with a proactive approach to identifying and resolving issues.
Strong communication skills, with the ability to convey technical information to both technical and non-technical audiences.