Description

Job Description:

Basic Requirements:

  • Minimum 10+ years Relevant ServiceNow Experience. 
  • Total IT experience minimum 12+ Years in ServiceNow operations.
  • Responsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings.
  • Consult/guide the client with the best practices and solutions to new requirements, problem statements and roadmap for ServiceNow.
  • Should have managed a team of ServiceNow resources and is able to manage a team working remotely and on different time zones.
  • Excellent knowledge of CMDB and Asset Management Services: Business Application and Configuration item relationships.
  • Must have experience in CMDB, Orchestration, Discovery, Service Mapping, Integrations, Asset Management, MID Server configurations etc.
  • Expert on ServiceNow Discovery module, comfortable deploying discoveries in a multi-datacenter environment
  • Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool.
  • ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment. 
  • Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows.
  • System/Process Automation (Orchestration) experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
  • Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS
  • Experience in working on ServiceNow Development using Agile/Scrum methodology.
  • Ability to communicate fluently with client stakeholders.

 

Preferred Skills:

  • Very good exposure towards ITOM, Expertise in implementing agentless work in the enterprise using the ServiceNow Instance.
  • Experience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc.,
  • Web Services Integration (SOAP, REST, JSON, JDBC) 
  • Experience implementing systems using the Agile/Scrum methodology.
  • Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks
  • Strong communication, Strong presentation and writing skills.
  • Minimum ServiceNow CSA and ITIL certification. 
  • Preferred: ITOM Discovery / CIS/ CAD ServiceNow certification is an advantage.

Education

Any Gradute