ServiceNow Ops Manager / Tech Lead (8-10 Years)
A self-driven individual who would be accountable for managing & driving ServiceNow Operations team end-to-end.
· Supervisory skills and the ability to leverage support from other parts of the organization.
· Ability to work with all levels of client and internal resources.
· Ability to organize, delegate, and leverage resources to accomplish objectives.
· Maintaining and delivering quality metrics, progress and status reporting to customer.
· Create and track a plan to deliver the program goals, including the technical implementation plan for Operations Team.
· Scope (requirements)/ backlog management, quality management and risks and issues management
· Experienced of handling ServiceNow development / BAU team as Tech Lead.
· Able to manage a team with different skills set and give technical guidance to the team.
· Strong oral and written communication skills with the ability to communicate technical information in non-technical language.
· Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind organizational change management.
· Experienced in implementation of ITSM solution using industry best practices.
· Experienced of implementing ITSM + (one of ITOM, ITBM, GRC, CSM, HRSD)
· Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound
· Good experience of Service Portal and widget creation
· Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation.
· Knowledge of Authentication via Auth 2.0, certificates and Mid Server
· Implemented ServiceNow project in Domain separated instance.
· Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
· Good knowledge of MID Server installation and management
· Experience of custom applications development
· Experience of LDAP/Active Directory/SSO implementation
· Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation.
Any graduate