ServiceNow Project Manager

ServiceNow Ops Manager / Tech Lead (8-10 Years)

A self-driven individual who would be accountable for managing & driving ServiceNow Operations team end-to-end.
·         Supervisory skills and the ability to leverage support from other parts of the organization.
·         Ability to work with all levels of client and internal resources.
·         Ability to organize, delegate, and leverage resources to accomplish objectives.
·         Maintaining and delivering quality metrics, progress and status reporting to customer.
·         Create and track a plan to deliver the program goals, including the technical implementation plan for Operations Team.
·         Scope (requirements)/ backlog management, quality management and risks and issues management
·         Experienced of handling ServiceNow development / BAU team as Tech Lead.
·         Able to manage a team with different skills set and give technical guidance to the team.
·         Strong oral and written communication skills with the ability to communicate technical information in non-technical language.
·         Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind organizational change management.
·         Experienced in implementation of ITSM solution using industry best practices.
·         Experienced of implementing ITSM + (one of ITOM, ITBM, GRC, CSM, HRSD)
·         Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound
·         Good experience of Service Portal and widget creation
·         Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation.
·         Knowledge of Authentication via Auth 2.0, certificates and Mid Server
·         Implemented ServiceNow project in Domain separated instance.
·         Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
·         Good knowledge of MID Server installation and management
·         Experience of custom applications development
·         Experience of LDAP/Active Directory/SSO implementation
·         Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation.