ServiceNow Project Manager (PM)

Overview:

• For the ServiceNow program the PM will be required to provide end to end project management, requirement analysis, documentation, weekly reporting.

Key activities included are below:

• Establish and maintain processes for managing scope during the project lifecycle, timelines, setting quality and performance standards, and assessing risks.
• Develop and maintain partnerships with third-party resources, including vendors and researchers.
• Assign and monitor resources to ensure project efficiency and maximize deliverables.
• Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan via Excel, PowerPoint or other media.
• Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation ensuring deliverables are met on time.
• Coordinate internal and external resources to ensure that projects adhere to scope, schedule, and budget.
• Analyze project status and, when necessary, revise the scope, schedule, or budget to ensure that project requirements can be met.
• Establish and maintain relationships with relevant client stakeholders, providing day-to-day contact on project status and changes.
• Maintain excellent relations with team, stakeholder, finance, and others assigned to contribute to project.
• Maintain repository of tools and documents
• Will set up and create meetings and agendas and well as facilitation.
• Characteristics
• Strong organizational and time management skills
• Detail orientated with analytical mindset.
• Ability to work independently.
• Effective communication skills
• Self-motivated with attention to detail
• Ability to manage multiple projects / priorities simultaneously.
• Proven ability to work in a large, fast paced, cross functional or matrix environment.
• Ability to communicate with all levels across an organization (staff, Manager, Director, VP etc.)
• Ability to solve problems and troubleshoot technical issues.
• Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources.
• Ability to influence and achieve outcomes without direct management individuals.

Other Skills Required/Education:

• Minimum 7 years’ experience
• Must have very strong Microsoft 365 skills – specifically Outlook, Excel, Word & PowerPoint
• Experience with scheduling and project management tools.
• College diploma not required however, must have equivalent work experience & achievements.
• PMP certification not required.