Bachelor’s degree in Computer Science, Information Systems or a related field
Overall 4-6 years of experience in ServiceNow
Good experience in ServiceNow implementation of SAMPro.
Knowledge of CMDB and Discovery
Experience in Implementation of SAM standard and SAMPro.
Experience in Integrations of ServiceNow with Third party systems.
Strong interpersonal and communication skills.
Responsibilities:
A ServiceNow professional should be proficient in all the modules of the ITSM suite (Incident Management, Change Management, Problem Management, and Service request Management).
Must Have skillset CMDB, Discovery , SAM and CSDM
It is a must to have good experience in writing client scripts, Business Rules, Client catalog scripts, ACLs in the programming language.
Should work on Notification Engine by creating custom notification tags.
They must create Service Request Definitions (SRD) using a standard process as well as an Advanced level.
Should have working experience in creating web services, fetching the data to vendor form, and configuring Mid-Tier.
Should possess sound knowledge to use the data management tool to update the values in bulk.