Overview
Opportunity to work on ServiceNow implementation projects across all product lines but not limited to ITX/CX (ITBM, CMDB, ITOM, CSM, FSO, ITAM, ITIL, ITSM, etc.)
Drive implementations successfully by leading a team of software engineers as a Senior technical consultant
Stay current by acquiring additional ServiceNow Specialist certifications and Micro-certifications
Roles and Responsibilities
Actively participate in project workshops and ensure user stories are crafted and groomed as per customer requirements
Build optimal technical solutions to meet business requirements through UI / Workflow configuration, reporting development, system integrations, and scripting
Responsible for key milestones tied to unit and integrated testing, go-live readiness, and hypercare. Actively participate in user acceptance testing (UAT) to ensure developed solutions meet business needs
Participate in customer show-me sessions and demonstrate good customer management skills
Drive operational excellence by demonstrating a solid understanding of the ServiceNow® platform
Act as a trusted advisor by guiding the project team and customers on ServiceNow best practices
Drive value for customers and INRY by ensuring the CSATs for the assigned projects are in line with the targets
Job Requirements
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a closely related field
Minimum of five years of hands-on proven ServiceNow implementation experience is mandatory
Good customer-facing and leadership skills
Good communication skills, both written and verbal
Must be a self-starter with the ability to deal with ambiguity, and white spaces and have a start-up mindset
Must be flexible and ready to pivot based on changing demands of a project
Bachelor's Degree