Description

Job Summary:

  • We are looking for a highly skilled ServiceNow Discovery Specialist to join our team.
  • This role will focus on the development, optimization, and maintenance of ServiceNow Discovery, including Service Mapping and integration with IT service management processes.
  • The successful candidate will collaborate across IT teams to enhance and automate business processes using ServiceNow, ensuring alignment with best practices and the Agile framework.


Qualifications:

  • Expertise in ServiceNow Discovery, Service Mapping, and CMDB management.
  • Strong understanding of network protocols such as SNMP, WMI, SSH.
  • Solid understanding of Agile frameworks and ceremonies.
  • Ability to work in a fast-paced, collaborative environment.
  • Familiarity with ServiceNow’s advanced features such as CMDB, Service Mapping, and automated discovery tools.
  • Excellent communication and interpersonal skills.
  • Strong analytical, troubleshooting, and problem-solving skills.


Responsibilities:

  • Expertise in ServiceNow Discovery, including Service Mapping, features and functionality
  • Creates and maintains custom patterns, probes, and sensors to accommodate internal discovery requirements.
  • Understanding of network protocols (e.g., SNMP, WMI, SSH)
  • Knowledge of CMDB structure and data relationships
  • Ability to align discovery data with IT service management processes
  • Participates in platform upgrade planning, testing, and validation.
  • Strong analytical and problem-solving abilities
  • Participate in the design, development, and implementation of enhancements of Service-now instances.
  • Document system and application architectures and maintain the Service-Now platform for Enterprise Information Systems (EIS).
  • Solid understanding of Agile Framework and ceremonies (e.g., Standups, review, refinement)
  • Design, develop, optimize, and enhance Service-now application software to deliver solutions that automate and audit business processes.
  • Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control release management and deployment.
  • Understanding of network protocols, including SNMP, WMI, and SSH.
  • Ability to align discovery data with IT service management processes.
  • Strong analytical and problem-solving abilities to troubleshoot issues and provide innovative solutions.

Key Skills
Education

Any Graduate

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