ServiceNow Sr. Delivery Manager

Job Description & Requirements:

Qualifications

• ​​Extensive experience leading a portfolio of projects, programs, and initiatives across multiple lines of business
• Problem Solving and Decision Making: Actively seeks input from pertinent sources to make timely and well-informed decisions
• Experience in Agile project management methodology, tools and templates. 
• Effective communicator with excellent written and verbal communication skills. Ability to articulate clearly in high stress situation
• Strong conflict resolution, negotiation and influencing skills
• Excellent understanding of business objectives and goals
• Excellent interpersonal/communication and presentation skills
• Self-motivated with the ability to work independently toward established goals
• Ability to multitask, solve problems resourcefully, and work well under pressure
• Work closely with ServiceNow architects, technical teams, functional analysts to deliver project scope on time, on budget and with high quality deliverables. 
• Preferred Skills –PMP Certification, ITIL Certification, Scrum Certification 
• Ability to Travel
• Bachelor's degree with at least 10 years of relevant experience
• 5+ Years Implementation experience of ServiceNow or similar tools

Responsibilities

• Responsible to direct and manage the entire program lifecycle, from initial customer engagement through support and project review.
• Perform the relevant project management processes – as per waterfall/Agile methodology.
• Monitor and control the work to ensure that the project remains on track and in control
• Interface and communicate with project team, management and stakeholders
• Delivery of projects aligned to overall business and technology strategies and architectures
• Work within defined governance processes
• Delegate tasks and responsibilities to appropriate personnel
• Facilitate Scrum events, such as the Daily Scrum meeting, Sprint Planning, and the Sprint Retrospective
• Work with stakeholders and the ServiceNow team to prioritize the backlog and plan
• Breakdown the application roadmap into epics and decompose into user stories and acceptance criteria
• Identify and resolve issues and conflicts within the project team
• Identify and manage project dependencies and critical path
• Plan and track project timelines and milestones using designated tools
• Support development of business cases with stakeholders for new ServiceNow modules
• Serve as a primary customer contact for the project
• Provide status and efficiently communicate to Customer and other stakeholders
• Proactively manage changes in project scope, identify issues and managing risks
• Coach, mentor, motivate and supervise project team members
• Manage ServiceNow deployment records and Customer Satisfaction (CSAT) administration