CMDB experience
ServiceNow or other CMDB tools.
Understand discovery concepts. Experience setting up discovery and in discovery problem resolution
ServiceNow CMDB development experience
Integration development experience (transform maps, preferably use of IRE – identification and reconciliation engine)
Proficient in java script
General ServiceNow platform experience
Familiarity with request, incident, change, etc. and adherence to associated processes
General ServiceNow development expertise (request form development, platform customization, scripting, etc.)
Non-ServiceNow development expertise
Experience with traditional development language, specifically JAVA (my preference for external tools and automation)
Process and procedure development. With minimal direction, design a process and document the procedure for performing key tasks/activities.
Proficiency in application development: eliciting business requirements, analysis, documenting, development, testing, deployment, and monitoring.
Experience with integrations using Rest API
Other tools and experience
Excel proficiency (strongly preferred)
Project management (strongly preferred). Ability to keep track of multiple assignments, priorities, and report on progress.
Ability to analyze data to determine trends and to summarize findings for management
Any Graduate