Site Reliability Engineer

About the Role:

In this opportunity as Site Reliability Engineer , you will:

Be involved in mitigating customer impact of issues, initiating action to determine root causes, and implementing problem resolution.
You will be responsible for day-to-day operations for this team, work as part of a larger global team, and help develop and drive strategies for supporting and continuously improving our global enterprise and be part of our Service Management team.
This will drive ever-greater stability and consistency of service across the technology estate as we drive towards optimal Customer and Employee experience.
The ECP(Enterprise content platform) is one of our newest software platforms in Thomson Reuters. Being SRE as part of DevOps team you will play an integral role in providing day-to-day operational services involving change, incident and application management.

About You:

2 - 6 years of experience.
Minimum of 2-3 years of experience in an enterprise level operations support role OR DevOps role.
Ability to script, mine logs
Excellent written and verbal communication skills. Strong collaboration skills.
Desire to work in a fast-paced, agile based environment.
Working knowledge of Linux, Tomcat and Java applications.
Familiarity of ITIL Change and Incident management processes.
Familiarity with software development and QA practices (e.g. Agile)
Familiarity of database, network, Hadoop & ELK. 
Coordinate and plan changes with other technology teams involving servers within our environment.
Respond and mitigate incidents as they occur within the environment.
Contribute details to post incident review process.
Communicate and escalate customer impacting issues according to department guidelines.
Represent operations in a technical fashion to leadership and development teams.
Lead projects and engagements that evolve the stability, scalability, and supportability of the ECP environment.
Partner with development and other operations team to continue evolving our monitoring and operational procedures for the ECP architecture.
Be a customer advocate ensuring service requests are completed and assigned with the appropriate priority within the operations teams.
Update support documentation as needed as environment changes occur.