Description

Location: India (Chennai, Hyderabad, Bangalore or any Client office)

MAJOR DUTIES AND RESPONSIBILITIES

  • Actively and consistently supports all efforts to simplify and enhance the customer experience
  • Ability to understand programs according to functional and non-functional requirements
  • Develops and maintains technical documentation
  • Serves as an escalation point to resolve incidents and problems for production applications and web services supported by the team in accordance with identified Service Level Objectives
  • Collaborates with internal customers, technical, and architecture teams to solve complex software problems
  • Provides general system users and management with system analysis and feedback
  • Influences system design by identifying and recommending design and requirements needs for software enhancements
  • Mentors and coaches less experienced staff
  • Participates in continuous performance improvement and root cause analysis sessions to discuss opportunities to improve processes, system reliability, and standards
  • Analyzes and resolves computer related problems by coordinating with in-house personnel to diagnose and fix operational issues, as well as consulting, advising and training on specialized features and functions
  • Follows established configuration/change control processes
  • Helps to reduce toil
  • Implements internal automation systems, including code development

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge

  • Ability to read, write, speak, and understand English
  • Ability to identify measures or indicators of system reliability and the actions needed to improve or correct reliability, relative to the goals of the system
  • Ability to deal with ambiguity, uncertainty, and incomplete information when evaluating alternatives and making recommendations
  • Ability to work seamlessly within a team as well as manage individual tasks
  • Creative and abstract thinking skills to troubleshoot and resolve complex problems
  • Proven ability to work independently; designing, developing and deploying solutions, and to deliver projects on time with minimal direction
  • Ability to listen and evaluate all opinions without bias, and contribute to a common culture of excellence
  • Extensive technical knowledge of Information Technology field and computer systems
  • Strong communication skills (written, interpersonal, presentation), with the ability to easily and effectively interact and negotiate with business stakeholders
  • Strong ability to pick up complex concepts and processes quickly
  • Proven leadership abilities including ability to share knowledge, resolve conflict and create consensus
  • Demonstrated ability to take the lead on the most complex projects
  • Servant-leader with ability to establish a blameless culture focused on continuously improving
  • 1-2 years of experience with RESTful services
  • Working knowledge of SQL and NoSQL databases
  • 1 year working in Splunk to write Reports, Alerts, and basic queries

Related Work Experience

  • 3-5 years telecommunication Experience
  • 3-5 years IT Experience
  • 3-5 years of experience with one of the following: Software Development methodologies, Architecture, Networking, or Systems Administration
     

 

Education

Any Graduate