Location: India (Chennai, Hyderabad, Bangalore or any Client office)
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently supports all efforts to simplify and enhance the customer experience
- Ability to understand programs according to functional and non-functional requirements
- Develops and maintains technical documentation
- Serves as an escalation point to resolve incidents and problems for production applications and web services supported by the team in accordance with identified Service Level Objectives
- Collaborates with internal customers, technical, and architecture teams to solve complex software problems
- Provides general system users and management with system analysis and feedback
- Influences system design by identifying and recommending design and requirements needs for software enhancements
- Mentors and coaches less experienced staff
- Participates in continuous performance improvement and root cause analysis sessions to discuss opportunities to improve processes, system reliability, and standards
- Analyzes and resolves computer related problems by coordinating with in-house personnel to diagnose and fix operational issues, as well as consulting, advising and training on specialized features and functions
- Follows established configuration/change control processes
- Helps to reduce toil
- Implements internal automation systems, including code development
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
- Ability to read, write, speak, and understand English
- Ability to identify measures or indicators of system reliability and the actions needed to improve or correct reliability, relative to the goals of the system
- Ability to deal with ambiguity, uncertainty, and incomplete information when evaluating alternatives and making recommendations
- Ability to work seamlessly within a team as well as manage individual tasks
- Creative and abstract thinking skills to troubleshoot and resolve complex problems
- Proven ability to work independently; designing, developing and deploying solutions, and to deliver projects on time with minimal direction
- Ability to listen and evaluate all opinions without bias, and contribute to a common culture of excellence
- Extensive technical knowledge of Information Technology field and computer systems
- Strong communication skills (written, interpersonal, presentation), with the ability to easily and effectively interact and negotiate with business stakeholders
- Strong ability to pick up complex concepts and processes quickly
- Proven leadership abilities including ability to share knowledge, resolve conflict and create consensus
- Demonstrated ability to take the lead on the most complex projects
- Servant-leader with ability to establish a blameless culture focused on continuously improving
- 1-2 years of experience with RESTful services
- Working knowledge of SQL and NoSQL databases
- 1 year working in Splunk to write Reports, Alerts, and basic queries
Related Work Experience
- 3-5 years telecommunication Experience
- 3-5 years IT Experience
- 3-5 years of experience with one of the following: Software Development methodologies, Architecture, Networking, or Systems Administration