Site Reliability Engineer

About the Role:

In this opportunity as Service Reliability Engineer, you will:

Provide Product engineering support to drive continual improvement aimed at the highest standards of reliability, quality, and time-to-market. This should include but is not limited to:
Responding to incidents and escalations to provide leadership and communication.
Find issues, design, test and implement solutions according to ITSM.
Continually build and refresh your technical skills in Software Development, AI/ML, automation, and cloud computing
Keen eye on developing customer needs and driving innovation to continually improve
Working directly with Product engineering and Service Design teams, to drive quality and ensure best practices are followed
Gather and analyze metrics to understand where quality exists and where support is needed
Support cross functional process improvement across the service life cycle, from design, testing and release and platform management
Provide a balanced view of feature development speed and reliability with well-defined service level objectives
Participate in Major Incident process, supporting resolution, post incident reviews and embedding learning.

About You:

You’re a fit for the role of SRE, Global Command Center if you have:

Bachelor’s degree or equivalent required, preferably in a software engineering or related discipline
4+ years of experience in software development and experience supporting applications in the cloud (AWS, AZURE, Etc.)
Understanding of the technologies used to build and operate distributed application systems (Network, Security, CI/CD, Telemetry, APIs, Etc.)
Constant focus on learning new technologies, languages, architecture concepts, and industry best practices
Some experience with Agile methodologies and the use of modern Cloud and SaaS technologies and systems
Good critical thinking, communication, presentation, documentation, troubleshooting and collaborative problem-solving skills
Ability to flex styles to work well with a range of stakeholders from extremely technical engineers to non-technical business leaders
A work style that is collaborative, energetic, and results-oriented
Ability to influence others and drive consensus across stakeholder groups
Ability to perform in a fast-paced environment and are motivated by complex technical and business challenges.