Site Reliability Engineer

PURPOSE AND OBJECTIVES

The Reliability Engineering organization provides multitude of products and services related to operations and continuity of business delivery.

The Site Reliability Engineering teams make the SAP Business Technology Platform run better by providing 24x7 deep technical coverage for Incident Management (Outages and other incidents with major customer impact) applying SRE principles. We share a Live Site First culture and care for the business continuity of our customers running mission critical applications in the Cloud.

We are looking for an engineer to join an already established SRE team for the SAP Business Technology Platform.

EXPECTATIONS AND TASKS

As a Site Reliability Engineer, you will have the opportunity to operate and support business critical Cloud services. As part of your daily job, you will proactively monitor the service behavior and identify areas for improvement. You will participate in the development of tools for monitoring and troubleshooting cloud services built on latest open source and SAP technologies, following SRE principles.

Responsibilities

Act as technical expert during Live site incidents (downtimes of supported services in scope), investigate and solve incidents on a deep technical level. 
Drive root cause analysis and follow-up improvements to prevent issues from reoccurring. 
Perform in-depth troubleshooting and log analysis to identify and solve complex issues in accordance with internal and external SLAs. 
Build software-based solutions to address improvements in service reliability and stability.
Enhance infrastructure and platform monitoring by gathering system metrics (4 Golden Signals) and implementing tools for recovery. 
Integrate and collaborate closely with development teams and work with them on outputs from Postmortems and product improvements. 
Learn new technologies and keep up to date with latest development increments.
Create and maintain technical documentation.
Define, advocate, apply SRE best practices.
Participate in the on-call rotation (follow the sun approach) to react to major incidents. On-call has a special compensation package.

If you are interested in software engineering based on cutting-edge technology, you will find an inspiring and professional environment for your learning and growth. You will be working in close collaboration with the development teams that build the services which are in our joint responsibility. We emphasize teamwork and a trust-based working model. Collaboration with other teams in an international environment will be a regular part of your work.

Education And Qualifications / Skills And Competencies

Required Skills and Competencies

BSc degree in Computer Science or related technical field.
Experience with Kubernetes and good understanding of container technologies.
Understanding of modern cloud architectures (experience with Cloud Platforms such as AWS, Azure, GCP are a plus).
Scripting skills, CI/CD (Jenkins and ArgoCD are a plus) - enthusiasm for automation - make the computers do the work for you.
Working efficiently in emergency situations. Affinity to quickly analyze and solve problems in a global team setup.
Excellent team player, passionate about his/her work, self-motivated and driven.
Excellent communication skills - precise, based on facts.
Fluency in English, basic French

Preferred Additional Skills And Competencies

Coding experience with Go, Terraform, Python
CKA/CKAD/CKS certifications
Experience with Unix/Linux operating system 
Experience with modern monitoring, logging, and alerting tools (Grafana, Prometheus, Kibana, Loki, Splunk On-Call, Dynatrace)
Security best practices for application development and operations in a public Cloud Environment 
Contribution to open-source projects

Work Experience

If you are interested in this position and would like to join our team, please apply even if you don’t meet all the qualifications listed in the job posting. You may be offered a position according to your current working experience and expertise.