Software Business Analyst

Key responsibilities

Collaborate with stakeholders to understand post-sales business processes and requirements.
Evaluate customer needs and translate them into detailed software requirements.
Work closely with developers to ensure the successful implementation of post-sales software solutions.
Conduct user acceptance testing and gather feedback for iterative improvements.
Analyze post-sales data to identify trends, issues, and opportunities for optimization.
Provide post-sales support and troubleshoot issues to ensure customer satisfaction.
Assist in training end-users on post-sales software functionalities.
Participate in post-sales project planning and contribute to timeline and resource estimations.
Document post-sales processes and functionalities for internal and external stakeholders.
Contribute to the continuous improvement of post-sales software solutions based on market feedback.
Collaborate with cross-functional teams to drive post-sales software enhancements and new feature development.
Stay updated on industry trends and best practices in post-sales software solutions.
Participate in internal and external meetings to represent the post-sales software perspective.
Support the sales team with post-sales technical inquiries and demonstrations.
Contribute to the development of post-sales support strategies and initiatives.

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, Business, or related field.
Proven experience as a business analyst in post-sales or customer support, preferably in the software industry.
Demonstrated understanding of post-sales business processes and customer needs.
Proficiency in gathering and documenting software requirements and specifications.
Strong analytical and problem-solving skills to address post-sales software challenges.
Excellent communication and interpersonal abilities to collaborate with diverse stakeholders.
Experience in conducting user acceptance testing and gathering user feedback.
Familiarity with post-sales support tools and systems.
Ability to prioritize and manage multiple post-sales projects simultaneously.
Understanding of software development methodologies and processes.
Knowledge of post-sales customer engagement and support best practices.
Detail-oriented mindset with a focus on delivering high-quality post-sales solutions.
Proven track record of customer-centric outlook and delivering exceptional post-sales support.
Ability to adapt to dynamic post-sales requirements and pivot strategies accordingly.
Certifications in business analysis or relevant fields is a plus.