Special Knowledge, Skills & Abilities

• Must possess all requisite knowledge, skills, and abilities as posted in the supplemental section.
• Must demonstrate strong critical thinking and analytical reasoning skills.
• Ability to work on multiple priorities effectively.
• Ability to prioritize conflicting demands.
• Ability to execute assigned project tasks within established schedule.
• Ability to work collaboratively in a team environment.
• Ability to communicate effectively in the service of users and colleagues.
• Writes and communicates clearly and concisely.
• Possesses sound documentation skills.
• Ability to maintain confidentiality.
• Must demonstrate exemplary customer service skills.

Minimum Qualifications

• Bachelor's Degree.
• Five years related experience.
• Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Knowledge in the assigned application as well as the platform on which it runs.
• Experience with Student Information Systems, CRM or university administrative systems is highly desirable.
• Experience with implementing and customizing/extending a vendor-provided solution.
• Experience with Java, Python, Ruby, PHP, or other web technologies is a plus.