Software Standards and Service Request Process Coordinator
This position manages the full lifecycle of all EBR software, including:
Reviewing business requirements, conducting limited research, and recommending available/standard software services/solutions to meet identified needs
Facilitating enterprise and EBR-ITDC software compliance reviews prior to procurement/purchasing activities
Reconciling EBR software purchases post-procurement to ensure traceability and accurate fulfillment of requested/authorized software products and services
Tracking and provisioning of software licenses
Supporting the end-to-end management of all EBR software service requests
Developing and maintaining a comprehensive portfolio of EBR software that feeds into the ServiceNow service catalog and asset management tool
Working with software service request fulfillment teams to ensure clean and smooth handoffs occur throughout the lifecycle of a request
Facilitating software reviews/approvals at the delivery center and enterprise levels
Coordinating delivery center software standards management
Interacting with business representatives at the user and program level
Documenting current and target states for program area business capabilities and processes
identifying opportunities to simplify customers' daily work or improve customer satisfaction
Must-have Skills
Communicating effectively verbally and written skillS
Good critical thinking skills, organized, enthusiastic about helping others.
Able to work very well both independently and as part of a team, including as a team member, lead, and/or facilitator.
Proficient in Outlook, Office 365, Excel, Acrobat, SharePoint, and Teams
ANY GRADUATE