Solution Architect

So, what’s the role all about?

This is a rare opportunity to work with an innovative product launching in an area new to cloud services. The primary focus is deploying, maintaining and supporting state of the art cloud-deployed solutions for digital evidence management for Public Safety customers worldwide.

Assisting product teams to successfully introduce new products/versions. Champion supportability and preventative action on behalf of our customers.

How will you make an impact?

Provisioning, deploying, monitoring, patching and upgrading enterprise cloud software. Working closely with the development team to ensure the successful deployment of software packages. 
Support of production systems and replication of customer issues on test systems to diagnose and repair without jeopardizing customer data or operations. 
Defining and implementing regular maintenance and health monitoring procedures. 
Work effectively with staff in all areas of the business, escalating when appropriate to management and/or R&D. Take into account technical and commercial relationships with end-users, partners and service providers. 
Gradually take over the responsibility of SecOps Team Lead 
Participate in a 24-7 Out of Hours call out rotation. 
Cost Management of solution and services.

Have you got what it takes?

Experience in supporting web-based software provided as a service 
Experience with scripting in Linqpad, Powershell or similar 
Experience administering databases (Microsoft SQL) and basic querying 
Knowledge of Windows server and client technology 
Knowledge of network principles (IP addressing, firewall rules, network security groups etc) 
Efficient, effective and respectful communication skills both with customers and within internal departments. Including; 
Excellent written and spoken English 
Good listener, able to identify and validate assumptions 
Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it 
Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment 
Multi-tasking and time-management to prioritize and switch between varied tasks 
Focused and calm under pressure 
Careful record keeping 
Able to use initiative and to work effectively both independently and as part of a team 
Be able to obtain security clearances (CJIS)