Solutions Manager

Responsibilities
·Performs technical review and analysis of initiatives designed to meet customer requests or needs.
·Reviews customer agreements related to CVI initiatives.
·Ensures project results meet goals of CVI initiatives regarding technical quality, reliability, and maintain intended improvement impacts.
·Monitors project performance and recommends changes, adjustments, follow-up, resource additions or other actions to maintain improvement results.
·Plans, directs, and coordinates activities to identify initiative improvements to ensure we are meeting the customers' needs.
·Provides the customer account manager adequate, accurate information to keep the affected customers properly informed.
·Coordinates and conducts initiative reporting, analysis and track to internal stakeholders.
·Coordination with engineering and technical processes to ensure successful completion of projects and technical performance.
·Creates and designs reporting utilizing data from various systems such as SAP, ARM (WMIS), Service Suite to understand and track impacts of improvement initiatives
·Develop and implement program adjustments to redirect underperforming initiatives.
·Provides technical assistance and engineering recommendations to managers or project initiative owners.
·Provides process improvements and reviews to Customer Value Optimization or other area management.
·Research/study new technologies, methods, and equipment that may be needed to meet customer initiative's needs.
·Manages/coordinates/executes technical contracts that may be needed for customer initiatives.
·Identifies/implements process improvements related to customer projects or initiatives, for increased Customer satisfaction and efficiencies.
·Develops -contract proposals that require engineering technical analysis and development for customer initiatives.

Required Skills
· Bachelor's degree in engineering or related field from an ABET accredited university or Extensive Engineering Design Experience
· Subject Matter Expert experience in any of the following areas: customer service, energy/utility engineering and construction, energy initiatives and program management.
· Advanced knowledge of the inner workings electrical system.
· Comfortable and experienced with giving presentations to groups and speaking with customers.
· Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling.
· Proficient in reporting software such as Tableau and developing dashboards.
· Subject Matter Expert experience writing and managing large contracts.
· Ability to communicate effectively and develop successful long-term relationships with internal/external stakeholders while exemplifying the highest degree of professionalism, clarity, and diplomacy.