Specialist- Junior

NC - COR - Specialist- Junior (722435) - Onsite( Raleigh, NC)

[Raleigh, NC, 27640] |   2023-10-11 13:41:23

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Job Code : NC028

Hello Associates,

*** Greetings from My3tech ***

Job: NC - COR - Specialist- Junior (722435)

Location : Raleigh, NC

client : State of NC

**This is an onsite position.

The Enterprise IT End User Computing Engineer position has the primary task to architect and troubleshoot all endpoint related systems and software for the City of Raleigh. This includes PC, MAC, and Mobiles. Working with other members of the IT team, as well as other departments around the city, this position will implement, innovative and advanced client management solutions to the City of Raleigh’s infrastructure.  Additionally, this position will perform internal team training on endpoint related systems, perform on-going maintenance and management of the systems, including planned obsolescence, upgrades, troubleshooting incidents, analyzing problems, and monitoring systems for performance. This position reports to the Enterprise IT Operations Manager in the City of Raleigh Information Technology Department.

The IT Department plays a major role in the City's recognition for innovation. The department has recently won the following awards:

·              2019 Drexel LeBow Analytics 50 Award for analytics innovation

·              2019 IDC Smart Cities North America Award for Urban Planning and Land Use

Raleigh is recognized frequently in the national media for a variety of measures of the health of our community. Some of those accolades include:

·              Third Best City to Work In (Fortune, 2019)

·              Third Best State Capital in Which to Live (WalletHub, 2019)

·              Second Place in Livability.com’s 2019 Top 100 Best Places to Live

The City employs more than 4,100 staff across 20 departments to support its nearly 490,000 residents and is consistently ranked as one of the top locations in the nation to live, work and play.

Specific Responsibilities:

•             Engineer, test, deploy, and manage client images for Windows workstations/VDI and macOS.

•             Manage, maintain, and evolve enterprise client management systems InTune, SCCM and JAMF.

•             Installation, evaluation, automation, and problem resolution of endpoint clients and release management deployments.

•             Design, build, deploy, and troubleshoot virtual desktops on VMware Horizon.

•             Lead the analysis of issues/problems and development of technical solutions as it relates to InTune, SCCM, JAMF, and VMware Horizon.

•             Installation and administration of security updates for endpoints.

•             Assists in ensuring compliance with security policies and procedures.

•             Produce system/client metrics for analysis.

•             Perform or assist in testing of product updates prior to deployment into production.

•             Troubleshoot and resolve complex problems and respond to escalated requests for technical assistance.

•             Maintain up to date knowledge of new technologies as it pertains to Windows, macOS, Apple iOS, and Android software deployments, security patches, etc.

•             Develop and maintain process/procedure documents as well as documentation for troubleshooting end-point deployment issues.

Desired Skills:

•             Experience with deep knowledge of converged endpoint management.

o             Enterprise Client Deployment

o             Software Delivery / Application Packaging

o             Patch Management

o             Windows Deployment Services / Computer Imaging

o             Task Sequences

o             Hardware/Software Inventory and Reporting

•             Experience with JAMF Suite (imaging, packaging, scripting) for managing macOS.

•             Experience with VMware Horizon VDI.

•             Strong working knowledge of Windows 10 desktop support.

•             Experience supporting macOS in an enterprise environment.

•             Experience with mobile device management.

•             Good knowledge of group polices, PowerShell, and Windows administration tools.

•             Strong knowledge of Windows Server and Active Directory.

•             General networking, DNS, DHCP knowledge and troubleshooting experience.

•             Experience with MS SQL Server Reporting Services (SSRS).

•             Experience creating and maintaining technical documentation.

•             Identify bugs and deficiencies in client management tools or processes, develop and successfully execute remediation plans. 

•             Sharing understanding of remediation procedures and techniques with teammates (both formally and informally) to preserve knowledge.

•             Researching industry trends, solution, and best practices.

•             Organizing, prioritizing, and monitoring work.

•             Creative problem-solving.

•             Working independently with high-level direction.

•             Diagnosing issues with complex systems and quickly providing guidance.

•             Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, and others to sufficiently exchange or convey information and to receive work direction.

Education and Experience:

•             Associate’s Degree in information technology or directly related field and two years of related technology support experience focused in converged endpoint management.

•             An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

•             Desired Certifications: Microsoft, A+, ITIL

Experience with deep knowledge of converged endpoint management.

Required

3

Years

Experience with JAMF Suite (imaging, packaging, scripting) for managing macOS.

Required

3

Years

Experience with VMware Horizon VDI.

Required

3

Years

Strong working knowledge of Windows 10 desktop support.

Required

3

Years

Experience supporting macOS in an enterprise environment.

Required

3

Years

Experience with mobile device management.

Required

3

Years

Good knowledge of group polices, PowerShell, and Windows administration tools.

Required

2

Years

Strong knowledge of Windows Server and Active Directory.

Required

3

Years

General networking, DNS, DHCP knowledge and troubleshooting experience