Specialist - System Management

Job Description
OMS - experience is required in Sterling OMS and Java/Microservices experience is mandatory
Flexible to work in Shifts
Production support for OMS/INC Manangement/Problem Managment

7+ years of experience in a technical business-facing (face-to-face) role with a Retailer or similar preferred
Excellent oral and written communication skills are required - Ability to speak to traders confidently
In-depth Functional / Industry Knowledge is required - OMS/Retail
Highly flexible and adaptable to change
Strong communication and interpersonal skills, along with a solid technical background are essential, as is the ability to multitask in a fast-paced environment
Good understanding of software development lifecycle
Ability to manage multiple issues in parallel and adapt to changing priorities
Experience working in Onsite/Offshore models, in particular, supporting US business lines
Experience in incident management, understanding of ticket workflows, and use of escalation. Experience with ServiceNow/ITIL Methodologies is mandatory
Problem resolution in an analytical and logical manner to troubleshoot root causes and resolve production incidents
Works closely with other technology teams such as Development, Vendors, Infrastructure, and other software support teams

TECHNICAL SKILLSET:
Must have: IBM Sterling OMS, XML, Java, JSON, Jenkins
OMS - experience is required in Sterling OMS and Microservices experience is necessary and
In-depth Functional / Industry Knowledge is required - OMS/Retail
Expert / Extensive Knowledge of SQL is required to assist own teams during debugging.
Oracle/MS SQL/ Sybase
Good to have, Scripting and automation (Python, Perl, PowerShell)
Middleware, MQ/Tibco, WebLogic
Java experience is mandatory but good to have - The ability to read and understand code
monitoring tools. JIRA/Service Now.

Responsibilities

OMS - experience is required in Sterling OMS and Microservices experience is necessary.
FIX Messaging/Format experience
6+ years of experience in a technical business-facing (face-to-face) role with a Retailer or similar preferred.
Excellent oral and written communication skills are required - Ability to speak to stakeholders confidently.
In-depth Functional / Industry Knowledge is required - OMS/Retail
Highly flexible and adaptable to change.
Strong communication and interpersonal skills, along with a solid technical background are essential, as is the ability to multitask in a fast-paced environment.
Good understanding of software development lifecycle
Ability to manage multiple issues in parallel and adapt to changing priorities.
Experience working in Onsite/Offshore models, in particular, supporting US business lines.
Experience in incident management, understanding of ticket workflows, and use of escalation. Experience with ServiceNow/ITIL Methodologies is mandatory.
Problem resolution in an analytical and logical manner, to troubleshoot root causes and resolve production incidents.
Works closely with other technology teams such as Development, Vendors, Infrastructure, and other software support teams.