Splunk L1 Support Consultant

Skill Sets

DPS Forward is a digital issuer processing platform that will provide our digital clients agility and operational excellence @ scale. It combines the best of proven DPS issuer processing capabilities with a new suite of REST APIs designed to integrate with modern, digital banking cores. The suite of APIs are designed to be consumed as fit-for-purpose building blocks from which to create unique card programs and payment solutions.

The role involves significant interaction with but not limited to:

Monitoring (eyes on glass), ticketing and office communications. As a member of the VOCC (Visa Operations Command Center) you will be on the front line of application and environment support.

Members are directly responsible for error mitigation and escalation to advanced support teams in a 24x7 environment.

" Quickly and accurately assess the impact of a major system or application outage and communicate the impact to management.

" Use verbal and written communication skills to ensure that all activities and bridge calls are well coordinated, and incidents are accurately documented.

" Bridge the gap between technical staff and management during an incident.

Program/Project Overview

Global Operations Backfill request.

Engagement Deliverable(s)

The role involves significant interaction with but not limited to:

Monitoring (eyes on glass), ticketing and office communications. As a member of the VOCC (Visa Operations Command Center) you will be on the front line of application and environment support.

Members are directly responsible for error mitigation and escalation to advanced support teams in a 24x7 environment.

" Quickly and accurately assess the impact of a major system or application outage and communicate the impact to management.

" Use verbal and written communication skills to ensure that all activities and bridge calls are well coordinated, and incidents are accurately documented.

" Bridge the gap between technical staff and management during an incident.

L1 Operation Support Production Support

Resource should be having experience in production support environment responsible for application running as well as helping in escalation.

Should have experience in Monitoring tools like Splunk.

Response to handle shift alone as well as flexible to handle stand up calls.

Experience in handling the escalations as wells as reporting incidents.