Job Description:
Key deliverables:
• 5+ years of experience in Spotfire implementation and administration.
• Provide troubleshooting and diagnostic support at L2 / L3 level for these technologies
• Incident, problem and service outage management
• service request fulfillment/Project provisioning
• Connections/sources, tools/capabilities
• Environment set-up
• Install, configure and maintain base software
• Patch & Release Management
• Security Management
• Provide 24x7 production system support
• Document and maintain work-instructions
• Initiate, submit and implement change requests
• Log technical support tickets with vendor helpdesk
• Implement and maintain monitoring capabilities
• Collaborate with L3 on patch and bug fix deployment
• Identify and raise system capacity related issues (storage, licenses, performance threshold)
• Performance, capacity & utilization monitoring
• Optimization and Performance tuning
ANY GRADUATE