Work Experience:
• Minimum six years of recent experience in eliciting, analyzing, specifying, and validating the business needs of stakeholders
• Conducting interviews to gather customer requirements via workshops, questionnaires, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Translating and documenting conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team
• Working with stakeholders and project team to prioritize collected requirements.
• Creating process models, specifications, diagrams, and charts to provide direction to developers and/or the project team
• Participating in the quality assurance (QA) process of developed functionalities
Technical Skills:
• Excellent listening, interpersonal, written and communication skills
• Excellent analytical, and creative problem-solving skills
• Proven experience with business and technical requirements analysis, elicitation, planning, monitoring, modeling, verification, and methodology development
• Ability to understand and document business and business processes • Highly skilled in solution evaluation
• Excellent facilitation and collaboration skills • Analytical thinking and problem solving
• Detail-oriented and capable of delivering a high level of accuracy
Strong customer service orientation
• Bachelor's degree from an accredited college or university is preferred
• Minimum of six years related work experience
Bachelor's Degree