Sr CMDB Developer ServiceNow

Sr CMDB Developer ServiceNow

Manchester,United Kingdom

Contract

Skills

ServiceNow

CMDB

ITOM

CMDB LEAD

Overall Experience: 4-8 years of overall experience. 2-3 + years of ServiceNow experience

• Experience in Development, Integration , implementing, and customizing ServiceNow.

Responsible for implementing ServiceNow ITOM suite Asset, CMDB, Discovery, Service Mapping and Event Management.

Experience in Programming and Object-Oriented Programming (OOP).

Strong understanding of the ServiceNow platform and CMDB concepts.

Work on implementation, operation, and maintenance of one or more major CMDB products, Work on asset/CI discovery tools, both agent-based and agentless.

Maintain the configuration management database (CMDB) and related system documentation, implement approved changes to CMDB structure including attributes and relationships.

Plan, schedule and perform independent audits and audits on the CMDB, comparing contents with the IT infrastructure.

Collaborate with the customer to ensure requirements are met and ensure the CMDB integrity.

Produce and publish management reports from CMDB.

Provide executive support to the Configuration Management Board, including scheduling meetings, developing agendas, assisting project managers who are on the agenda and assisting the Chair.

Install, maintain and troubleshoots problems related to Configuration Control Board action items/issues.

Collaborate with team to create and implement the configuration management plan

Identify complex problems and review related information to develop and evaluate options and implement solutions, ability to monitor self, other individuals, or organizations to make improvements or take corrective action.

Identify and maintain all assets and features associated with the configuration items (CIs).

Conduct configuration audits, correct issues as required, and identify process improvement opportunities.

Ensure the accuracy of CIs within database

Implementation of CMDB and around rules as well integration with CI discovery tools

Knowhow of ITOM – Discovery, Service Mapping2