Sr DBA | MSSQL

About the role:

Technology (70%)

Database Support

Provide primary support for critical, complex production MS SQL databases 
Troubleshoot, investigate and drive resolution of incidents 
Work closely with internal technical teams during incident resolution and root cause analysis 
Coordinate interaction with vendors, creating service requests and escalating as needed to ensure timely resolution 
Provide problem management and resolution for repeat issues 
Make recommendations and contribute to the design and development of long-term solutions 
Respond to inquiries from business partners related to performance, application errors, storage capacity, etc. 
Review and execute medium to low risk changes including DDL, database configuration changes, patching, and well defined, well documented upgrades 
Participate in new system builds;  create databases, schemas and deploy standard jobs and monitoring 
Through review and solid handoffs, ensure system supportability prior to production utilization 
Adhere to documented change and incident management policies 
Use established Shared Services support processes and tools to document and track problem resolution 
Develop technical documentation for use in future incident resolution 
Provide support outside of normal office hours only on rare occasions (emergency and infrequent pre-planned occurrences)

Ongoing Education and Training

Learn and stay current on the features and functionality of MS SQL databases, focusing on technology to improve performance, availability, reliability, stability and work efficiencies. 
Learn and stay current on standard database solutions designed by the Systems Engineering Database group.

Leadership and Communication (15%)

Translate highly technical solutions/problems into clear language useful to audiences at varying technical levels 
Prepare high quality technical documentation, present it clearly to interested parties 
Communicate in a professional manner when interacting across staff levels and internal/external customers 
Mentor and coach database engineers 
Research and develop team leadership skills.

Management and Administration (5%)

Contribute to and influence a variety of work streams concurrently 
Set individual goals that are consistent with business goals 
Participate in initiatives to define, measure, and report on database quality and stability

Business Acumen and Strategy (10%)

Has broad knowledge of Thomson Reuters product lines and supported technologies 
Proactively generates relevant ideas for new and improved operations or use of technology 
Understands the impact of new projects and technical impacts to supported systems 
Collaborates with peers, Design & Engineering DBAs and managers to determine system strategy and how best to implement and support it

About you:

Bachelor's Degree — Computer Science, technical or engineering degree preferred 
5+ years experience providing 24x7 support for MS SQL 2005/2008/2012/2014/2016 on windows (2008/2012/2016 preferred) 
Strong quantitative, analytical, communication and verbal skills with a strong customer service focus 
Ability to problem solve in high pressure situations 
Ability to work as part of a team, as well as independently toward assigned goals 
Preferable 2+ years experience with  batch scripting 
Preferable 2+ years in a development or support organization supporting large applications