Sr. Dynamics 365 Functional Business Analyst

Your key duties and responsibilities may include:

Requirement Gathering: Collaborate with business users to elicit, document, and prioritize their CRM system requirements. Conduct interviews, workshops, and analysis to understand business processes, goals, and challenges. 

System Analysis and Design: Analyze the gathered requirements and translate them into functional specifications. Identify gaps, propose solutions, and design business processes and workflows within Dynamics 365 CRM.

Testing and Quality Assurance: Develop and execute test plans to validate the functionality and performance of the Dynamics 365 CRM system. Identify and resolve any issues or defects through testing and collaborate with development teams to ensure a high-quality implementation.

User Training and Support: Provide training and support to end-users on how to effectively use the Dynamics 365 CRM system. Assist with user adoption, answer queries, and troubleshoot issues to ensure smooth system operation.

Documentation and Reporting: Prepare comprehensive documentation, including functional specifications, user guides, and training materials. Generate reports and analyze system data to provide insights and recommendations for process improvement.

Collaboration and Communication: Act as a liaison between business stakeholders, project managers, and technical teams. Facilitate effective communication, manage expectations, and ensure alignment between business goals and technical solutions.

To excel in this role, you should have a strong understanding of CRM concepts, business processes, and best practices. Proficiency in Dynamics 365 CRM, along with analytical, problem-solving, and communication skills, is crucial. Additionally, a background in business analysis, CRM implementation, or related roles is highly beneficial.


Skill Required / Desired


Prior experience as the sole BA working with Microsoft Dynamics 365 (CRM) on an Implementation
Required 5 Years

Prior experience meeting with Project Stakeholders, SMEs and Business Users
Required 5 Years

Prior experience translating business requirements into functional and technical design documentation
Required 5 Years

Prior experience in gather and document as-is and to-be processes and requirements
Required 5 Years

Prior experience performing gap analysis
Required 5 Years

Prior functional experience packaging Dynamics 365 solutions and deploying them to higher instances (QA, UAT, Prod)
Required 3 Years

Experience in working with MS Office, Microsoft Visio, Word and Excel
Required 5 Years

Hands on experience with tracking systems (i.e. Azure Dev Ops or equivalent tools) to document Epic Stories, tasks and other documentation
Required 2 Years

Experience with coordinating and conducting QA Testing and UAT with business users and technical team
Required 5 Years

Prior functional and hands on experience with Configuring Dynamics 365 Apps, Tables, Attributes, List Views, Form Views, Security
Highly desired 3 Years

Experience working with SharePoint 2016 or Online as user. (Sites, Document Libraries, Lists, Permissions)
Highly desired 1 Years

Dynamics 365 Portal Design
Highly desired 1 Years

Prior experience providing training and documenting training manuals (to end users)
Highly desired 1 Years