Description

  • Good Knowledge to manage On-prem Exchange  servers in hybrid environment with O365.

 

  • Performed mailbox migration from On-prem Exchange to Azure AD (Hybrid)

 

  • Having knowledge on tenant to tenant, On-prem to tenant and On-prem to On-prem, migration as a part of new company acquisition.

 

  • Troubleshoot connectivity to O365.

 

  • Manage Office 365 tenant.

 

  • Creation of AD users, groups and syncing them to Office365 using directory synchronization tool (AAD Connect)

 

  • Knowledge on Setup and management of Microsoft 365 Defender

 

  • Manage protection policies like spam policy, connection filtering policy etc.

 

  • O365 license management

 

  • OneDrive support – troubleshooting

 

  • Exchange calendar/shared folder permissions and delegation

 

  • Good knowledge to maintain KB article and SOPs.

 

  • Knowledge on Recover/restore mailboxes as per requirement.

 

  • Good understanding to support client on legal requirement & request for Security & Compliance. Managing retention policies & tags, litigation holds, In-place holds, eDiscovery, Content Search etc.

 

  • Responsible for whitelisting/blacklisting email addresses/domains in EOP, quarantine policies, SPF, DKIM, DMARC etc.

 

  • Office suite activation issues

 

  • Responsible for TAT and SLAs.

 

  • Handle issues like Outlook connectivity, migration errors, mail flow issues between Office365 and Exchange on-premises, SMTP relay, setting up Office365, mail flow issues to/from external clients, Office package installation on terminal server.

 

  • Handled third party filtering agent (Cisco ESA) in the past to track incoming/outgoing emails, find out RCA for any email that has been quarantined or marked as spam.

 

  • Import .pst files using network upload method.

 

  • Manage AAD Connect server to make sure that it is up all the time, check performance (CPU & Memory), look for any error message related to sync in miisclient.exe etc.

 

  • Having Knowledge to Monitor exchange 2019 transport queues & services via On-prem and Admin center

 

  • Regular exchange maintenance activities like cumulative/security update, renewing SSL certificates etc.

 

  • Support client on change request management (Normal/Standard/Expedite), problem ticket management, incident management, service request (SR’s) etc.

 

  • Having knowledge of ServiceNow ticketing tool.

 

Key Skills
Education

Any Gradute

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