Description

Experience and Education

Experience designing and developing highly scalable and secure Applications and Products

BS in computer science or equivalent technical field or equivalent work experience MS is a plus.

Experience with developing and deploying applications on Azure or similar cloud platform

Java language knowledge for building services and micro services such as RESTful with JSON and/or SOAP with XML based request/response required Implementing design patterns, algorithms and applying innovative methodologies experience required

Oracle Database interaction technologies such as Hibernate, JDBC and/or SQL knowledge required.

Git/GitHub or any other distributed version control systems knowledge required

Jenkins, Cloud Bees and/or Cl/CD systems working experience required

Skill to work comfortably and effectively with people on all different levels of organization and across all functional areas required

IVR Technology and VUIs (Call Flows) knowledge preferred

Contact Center operations and technologies knowledge preferred

Telephony and multi -channel capabilities knowledge preferred

Nuance MIX and/or Genesys Pure Cloud knowledge preferred

UI framework knowledge such as Angular, React and/or Node preferred

Natural Language and Voice Biometrics knowledge preferred

AGILE, JIRA, and Confluence experience preferred

Strong interpersonal and communication skills, strong organizational skills, resourcefulness, attention to detail and drive for excellence

Troubleshoot issues based upon customer experience, perform a root cause Analysis, recommend corrective actions

Key Skills
Education

Any Graduate

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