Chattanooga,United States
Contract
Skills
Palo alto
Cisco ASA
Load balancer- F5
Network firewall
· Bachelor’s degree, or equivalent relevant business experience
· Has 7+ years of related work experience
· Industry certification is a plus
· Possesses highly developed technical expertise in multiple key operating/networking system or subsystem areas
· Able to operate independently in developing and implementing the most complex technical solutions
· Where applicable, demonstrates experience supporting in-house developed business applications and working directly with application development teams
· Able to leverage scripting and other tools to automate routine tasks
· Through product research and personal experience, able to articulate strategy for appropriating various software and technologies to meet long range computing requirements
· Has good human relations skills; able to work productively in team setting
· Able to drive resolution of highly complex technical problems related to Network firewall – Palo alto, Cisco ASA, Load balancer- F5 (LTM, APM, GTM) , DNS/DHCP, NAC, AAA, ISE
· Good working knowledge of cloud technologies- Azure, AWS, F5 WAF, Squid proxy
· Able to effectively summarize and clearly communicate software/hardware problems involving multiple support team(s)
· Organized, able to follow through and complete projects with minimal supervision.
· Systematic, technically curious, self-motivated and able to work independently without direct supervision
· Must be comfortable in a fast paced, multiple priority environment
· Able to prioritize and divide time between multiple projects
· Has excellent written and verbal communications skills; able to communicate effectively with systems associates at all levels
· Able to communicate with multiple levels of organizational leadership and deliver impactful presentations
· Able to collaborate with other IT groups for requirements on the topic of expertise
Principal Duties and Responsibilities
· Configure and install various network devices and services (e.g., Firewall, Load balancer, IPAM, NAC, ACS, AAA )
· Configuration and troubleshooting of highly complex technical problems related to Network firewall – Palo alto, Cisco ASA, Load balancer- F5 (LTM, APM, GTM) is must.
· Able to configure and troubleshoot issues related to DNS/DHCP, NAC, AAA, ISE
· Good working knowledge of cloud technologies- Azure, AWS, F5 WAF, Squid proxy
· Good working knowledge of routing protocols
· Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
· Monitor performance and ensure system availability and reliability
· Monitor system resource utilization, trending, and capacity planning
· Provide Level-2/3 support and troubleshooting to resolve issues
· Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
· Select and implement security tools, policies, and procedures in conjunction with the company’s security team
· Liaise with vendors and other IT personnel for problem resolution
· Plan and execute in depth technical activity, influencing the direction of activities/plans and providing technical insight and guidance to others
· Investigate and help resolve issues on customer’s network and IT estates using agreed troubleshooting methodologies
· Manage support cases to enable fast resolution that exceeds our customers’ expectations
· Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes
· Using the central document repository, to ensure knowledge sharing across the team and enable best practice
· Supporting and taking ownership of ad-hoc projects
· Supporting wider team with knowledge share, via knowledge base communications (emails, how-to guides etc.) and contribution at team meetings
Bachelor’s degree, or equivalent relevant business experience