Certified Scrum Professional (CSP), Professional Scrum Master (PSM), Certified SAFe Scrum Master (SSM), Project Management Institute Agile Certified Professional (PMI ACP), or other leading agile certification is required.
Strong knowledge on ITIL process methodologies
Ability to create SQL statements to extract, analyze, and update data where necessary
SAFe certification is a plus
JIRA Query Language experience
Basic Data analysis skills, SQL, Reporting tool knowledge is preferred
Well-versed in SDLC methodologies: Agile, Waterfall
Amazing ability to perform: Requirements gathering, Process mapping via ITIL, Business process reengineering
Strong Understanding of:
Change & Release management
ServiceNow Platform and Products
ServiceNow Agile/Scrum boards and features
Strong communication skills & able manage communication with customer & offshore teams.