Sr. Technical Support Engineer- L3

Key Responsibilities

Maintain RHEL Server environments and OpenShift clusters, ensuring high availability, scalability, and
security.
Configure and manage RHEL and Kubernetes Cluster in OpenShift environment, optimizing resource
utilization and performance.
Work closely with cross-functional teams to troubleshoot and resolve issues related to RHEL applications
and infrastructure.
Develop and maintain documentation for processes, configurations, and procedures related to RHEL and
OpenShift deployments.
Stay updated with industry trends and advancements in bringing innovative solutions to the team.
Collaborate with development teams to design and implement CI/CD pipelines for automating application
deployment and updates
Ability to handle L3 operations and escalations
Technical Skills:

Hands on experience on RHEL (Redhat Enterprise Linux).
Proven experience as an RedHat certified Engineer or similar role, with a strong track record in
managing and troubleshooting RHEL environments.
Deep understanding of RHEL basics and Openshift architecture including deployment strategies and
administration.
Solid understanding of Linux operating systems, networking, and security principles.
Excellent problem-solving skills and the ability to diagnose and resolve complex issues.
Effective communication and collaboration skills, enabling seamless teamwork and knowledge
sharing.
Relevant certifications in Redhat are added advantage.