Sr. TIM Engineer

Job Description:

• Single point of contact for end user to receive support and maintenance for computers and network system
• Ensure that Incidents and Service Requests have been dealt with to the Business user¿s satisfaction
• Ensure that response time and resolution time objectives are met as defined in the SLA
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.
• Customize desktop hardware to meet user specifications and site standards.
• Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.
• Working knowledge of SCCM, AD, Exchange 2007/2010, DHCP, DNS and remote control tools.
• Troubleshooting network connectivity in a LAN/WAN environment.
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.
• Work with WDS Management team to test and deploy desktop images.
• Provide and support Data Centre Activities.
• Support all Microsoft, third party and internally designed applications.
• Provide detailed documentation and communicate precisely with other IT teams as required.
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
• Ensure that there is sufficient support to clients and provide friendly customer service. Works with vendor support contacts to resolve technical problems.
• Knowledge of all software applications used within the organization.
• Responsible for tracking hardware and software inventory Skills: In depth knowledge of Windows desktop technologies.
• In depth knowledge of Desktop and laptop hardware.
• Intermediate knowledge of TCP/IP, DNS and Internetworking Technology.
• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Knowledge of ITIL.
• Knowledge of Server, Voice & Communications Infrastructure.
• Knowledge of various Operating systems (e.g. Windows, Linux, Apple).
• Knowledge of Audio and Video Conferencing technologies.
• Good communication Skills (both verbal and written).