Support Engineer

Key Responsibilities

What will you do?

Deploy products to customer systems (mostly remotely)

Perform cross-product support including complex system recovery

Analyze log files to assist in problem identification and resolution

Diagnose and isolate complex cross product inter working issues and third party issues

Own and handle customer support requests in accordance with customer service levels, ensure customer service level agreements are met

Propose, review, approve and implement changes on systems in deployment or support phase

Recommend product/process improvements to product development team and product management

Participates in 24x7 on-call coverage during out-of-office hours

· Job Requirements

What we expect you already know/have?

Willingness to learn new things

Willingness to travel to abroad to customers

Analytical thinking

Good experience working with Linux and network administration

Experience of installing, upgrading and configuring computer hardware and software

Good virtualization experience

Knowledge of mobile networks preferred but not essential

Good understanding of software engineering principles

Experience working with IP networks

Experience working with DBs

Nice to have: knowledge of Kubernetes & Docker