Support Engineer - Monrovia CA, USA

Parasoft is the leading provider of solutions for development and testing of IoT, embedded/safety critical and enterprise applications. Located just outside of Los Angeles in beautiful downtown Monrovia, we are a dynamic company with a strong vision, great people and cutting-edge technology. Parasoft fills a critical and rapidly expanding role in a world where organizations demand agility and quality in the software they release to customers.

Support Engineers are the primary force at Parasoft, supporting customers. These individuals are responsible for ‘level 1’ support; capturing support requests, providing basic diagnostics and resolution for common issues.

Key areas of responsibility (include but are not limited to):

• Capture support requests from customers and the Parasoft team.
• Provide first level of support and technical issue resolution for customers
• Work with the team to identify, reproduce and resolve specific issues

Desired Skills & Experience

• College graduate with Computer Science or other engineering discipline is strongly preferred.
• Responsible and self-motivated, with the ability to work independently and as part of a team.
• Good communication and problem solving skills.
• Willingness to assume responsibility and see processes through to successful conclusion.
• Knowledge of the Software Development Lifecycle and associated best practices, such as application of coding standards, unit testing and code review
• Skills Java based programming languages (Java, JavaScript, Jython), database environments (SQL) and scripting languages (e.g. Python, Unix shell).
• Knowledge of SOA technologies, protocols and transports, a plus; SOAP, WSDL, REST, WADL, MQ, HTTP/HTTPS, TIBCO, JMS
• Experience with XML (including XSD, XSLT, XPath) a plus.
• Experience with Parasoft technologies or similar products a plus.
• Experience in a customer technical support a plus
• US Citizen or permanent resident status required

**Please note this position is currently remote due to Covid 19 – Expectation is to report to HQ in Monrovia, CA