Support Engineer

Job Responsibilities:

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity

• May install software or perform hardware testing remotely

• Enter commands and observe system functioning to verify correct operations and detect errors

• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Qualifications:

• Associate's degree in computer related field or equivalent training required

• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills

• Basic ability to work independently and manage one’s time

• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software